1. All the products are triple-checked before they are delivered to our customers. Please check the product at the arrival before signing your name on the logistics note. In case it's broken or not your purchase, please reject receiving the product. And please contact us immediately for an exchange.
2. If there is any quality problem within 3 days of receiving the product, we will issue a full refund. Quality problems include the products arrive with damages, wrong delivery or mismatched models. However, we would not hold responsibility for damages caused by malice action (by customer herself/himself), and exchange or refund would be rejected. For all defective items, buyer need to send pictures to proof the damages parts.
Before you can ship an item back to us please call or email us for return address. Be sure to pack your item securely to prevent damage in transit. Damaged items will not be accepted for return. Once received, returns take about 2-3 business days to process.
3. If you want to return the item without any quality issues. We will swap for a good one upon stock availability ( Pls pay the shipping cost, and tell us the tracking no. ), or make a refund (Customers are responsible for return shipping charges and handling cost. We also charge the shipping costs occurred when delivering the bags to your place. ). The item must be returned to us in original condition.